How to Excel in Communication at Work

Have you ever found yourself feeling like you aren’t in the loop at work? Maybe you have a hard time understanding what your duties are at your job, or perhaps you just have a hard time dealing with coworkers and seem to always run into conflicts at work.

If any of these problems happen to you, you may need to take a look at how effectively you are communicating in the workplace. Communication is vital to any job, and without good communication, a lot of bad things can happen. Dealing with conflicts is a part of any job, and keeping yourself in the loop and knowing what’s going on is essential to excelling in any job or career. How can you improve your communication skills you may ask? There are several ways, of which I’ll name a few:

Remember to listen to people instead of trying to talk over them, especially when it comes to your boss or manager. If you don’t listen, you may miss critical information about how you’re doing, what your assignment is, or other critical knowledge that will really hamper your work performance. Take notes if necessary when listening, but make sure to learn this very important skill if you want to succeed in your job.

When you face a conflict in the workplace, resolve it with humility and honesty. Remember that conflict, like communication, is a two-way street, and both sides usually have something that they can improve on. If you’ve done something wrong, own up to it, apologize once if necessary, and then move on, resolving to do better the next time. Avoid apologizing too much, as that just makes you look like you want pity or attention. Also remember that everyone makes mistakes and no one is perfect, no matter what they might say. Be prepared and ready for conflict, so that when it happens, you’re not caught with your pants down.

Another thing to remember is that it’s not good to communicate too much or not enough, and there is a balance that needs to be met in your communication with your boss. If you don’t communicate enough with your boss, he or she won’t know what’s going on with you and may question what you’re doing, as well as if you really care about what you’re doing. On the flip side of that, if you communicate way too much, then your boss may become annoyed and want to flick you out of his or her face like an annoying fly. In general, it’s better to communicate with your boss whenever an important question comes up and you really need help with it, or if you are low on work and need another assignment to work on. Use your own best judgment though, as every situation is different. Go with your instincts, and you should be able to tell with body language and verbal responses from your boss if you’re communicating too much or not enough.

Of course there are many other aspects of communication in the workplace that I haven’t gone into here, but one of the most important things to remember is that effective communication is essential to every job out there, whether you’re working from home, a part time job, or are in your full time career. Stay positive in your job, listen, and make yourself heard where appropriate, and you will be off to the right start when it comes to effective communication in the workplace.

Tags: boss, business communication, career advice, communication, interpersonal communication, Jobs, success, workplace

Pedantry: A Simple Way to Impress Current or Future Employers

I’m a pedant when it comes to the English language. That’s a word that usually has a negative connotation, but I wear the label proudly.

From Wikipedia: “A pedant is a person who is overly concerned with formalism and precision, or who makes a show of learning… The term in English is typically used with a negative connotation, indicating someone overly concerned with minutiae and whose tone is perceived as condescending.”

Condescending? Is it condescending to point out when an adult professional is violating rules of grammar, punctuation, and spelling that they should have mastered in the third grade?

A lot of people seem to think proper English usage is unnecessary, especially online. They are wrong. There are a number of reasons to speak and write properly — clarity, for instance.

But in the workplace, proper language usage is vital. Especially in this new, disastrous economy, you need to do anything you can to put yourself ahead of other employees and applicants.

Even people who themselves are incapable of forming a correct sentence can recognize when someone else is writing or speaking properly. It’s impressive. It says “I am a well-educated professional person, and I take my job seriously.” You don’t have to be pedantic like me, and point out everyone’s mistakes, unless that’s part of your job (it’s part of mine). But by employing proper usage, you’re making a statement about yourself. It’s as important as business-appropriate clothing and personal hygiene, or showing up to work on time.

If you’re not a writer and editor like me, you may have fallen out of practice, or you may be making mistakes you don’t know are mistakes. You don’t have to take classes or read grammar guides to improve your business English, although that would help. You just need to start consciously paying attention to your speaking and writing. By eliminating carelessness, I assure you your English will improve quickly.

Here are some tips to get you started, based on common mistakes I see in my job.

1.) Use your computer’s spell check function, but never rely on it. If the spell check in your word processing software or on your web browser identifies a word as misspelled, don’t just let the program fix it. Check it yourself — sometimes the spell checker makes mistakes. Also, read through and edit your text even if you’ve used the spell check. When I originally typed this very paragraph, I wrote “word precessing.” Since “precessing” is a real word, the spell check didn’t catch it.

2.) Pluralize properly. The plural of “mouse” is “mice,” but the plural of “computer mouse” is “computer mouses.” Yes, really. Words that end in “s” just get an apostrophe, so it’s “my boss’ car,” not “my boss’s car,” unless you’re in England. There is no such word as “mediums.” The plural of “medium” is “media.” So say “I am an artist in several different media.” “Data” is always plural; the singular form is “datum” (isn’t Latin fun?). And proper pluralization brings us to:

3.) Subject verb agreement. What’s wrong with this sentence? “The group of high school seniors and sophomores were late for the big game.” The problem is that “group” is the subject of the sentence, not “seniors” and “sophomores.” And group is singular — “the group WAS late for the big game.” Always make sure your verb matches your subject. Likewise, “the mainstream media are castigating Obama,” not “is castigating.”

4.) Only use quotation marks for quotes. That’s it. Don’t use them for emphasis. Some people will put quotes around a word when they’re using the word sarcastically — “Jane went to see her so-called ‘boyfriend.’” This is okay on occasion, but don’t do it all the time. And as that last sentence showed, a quote within a quote gets ‘these marks,’ whatever they’re called (I didn’t claim to know everything). The final quotation mark goes after the punctuation. “Understand me?”

5.) Another pet peeve. “Literally” does not mean “a whole lot.” It means “take what I saw as literal, not figurative.” So “his head literally exploded” is wrong, if you mean he got angry. It’s only correct if his head literally exploded — like in the movie Scanners. Say “he jumped the gun” if someone started something too early, and “he literally jumped the gun” if the person was in a footrace, and started running before the starter pistol fired.

6.) I’ll leave you with this quote, apocryphally attributed to Winston Churchill:”Ending a sentence with a preposition is something up with which I will not put!”

I could go on for days, but this is a good start. This stuff is really easy, and following these “minutiae” will make you, your writing, and any work you do seem more professional.

Oh, and please don’t confuse “its” and “it’s.” It’s really annoying, and English has its rules for a reason!

Tags: Advice, English language, grammer, job search advice, language, pedantry, punctuation, workplace